Respect. Restore. Thrive.
DVA community nursing
in Melbourne's north.
Your patient is going home, and they'll need nursing care. You want to know it's sorted. We reply to every referral and tell you if we can take the client, and when. Then we keep the GP in the loop.
- No cost to eligible card holders
- Run by Registered Nurses
- Based in Lalor, VIC
Services: Wound care and dressings, Medication management, Personal and hygiene care, Continence and catheter care, Diabetes and chronic disease care, Palliative and comfort care, Post-operative and post-hospital care, Health monitoring and care coordination.
What it costs
No cost to eligible clients.
Families often ask us about cost first. Here's the good news. If DVA covers the care, the client pays nothing. We claim from DVA. If any care isn't covered, we'll tell you before it starts.
What that means
- We claim from DVA for eligible clients
- No gap fee when DVA covers the care
- We check their card and cover with DVA first
Paid by DVA
100%
The client pays
$0
Claims the family makes
None
Run by two Registered Nurses, who assess new clients at home.
Sujith and Blessy started 3 Star Harmony after about 25 years each in nursing. They grew up close to their grandparents. That's where their respect for older people began. Today they read referrals, get back to you, and assess new clients at home themselves.
Three values
what guides our nursing
- Respect
- Restore
- Thrive
The community nursing care we provide at home.
All eight services-
02Medication management
Help to take medicines as prescribed, including dose administration aids. Nurses give medicines where there's a signed medication chart, and tell the GP about any problems.
Registered Nurse
-
03Personal and hygiene care
Help with showering, dressing and grooming, as part of a nursing care plan. If showering is the only help needed, Veterans' Home Care (VHC) may suit better.
Nursing team
-
04Continence and catheter care
Continence assessment and planning, and catheter care. We check for signs of infection and tell the GP about changes.
Registered Nurse
-
05Diabetes and chronic disease care
Regular checks at home for people living with diabetes, heart failure, COPD and other long-term conditions. Changes in readings go to the GP.
Registered Nurse
-
06Palliative and comfort care
Nursing care at home for people with a life-limiting illness, working with the palliative care team and the GP. We also support the family doing the caring.
Registered Nurse
-
07Post-operative and post-hospital care
Nursing visits after a hospital stay or operation, planned with the discharge team. Includes wound review and a check of the medicines list from hospital.
Registered Nurse
Wound care and dressings
Registered Nurse delivered · GP kept updated
We look after wounds at home, on the schedule in the care plan. That includes surgical wounds, leg ulcers, skin tears and pressure injuries. We keep an eye on how each one is going, and let the GP know if something needs a doctor.
- Delivered by
- Registered Nurse
- First assessment
- At home, by a Registered Nurse
- Reporting
- GP kept updated
- Cost to the client
- $0 with eligible DVA cover
01 / 04
You send a referral
A GP, hospital doctor, discharge planner or nurse practitioner sends the referral straight to us. It doesn't need to go through DVA. If you're family, your GP is the place to start.
We reply and confirm the visit
We check the card and cover with DVA. Then we let the referrer know if we can take the client, and when. If we can't, we'll say so straight away and explain why.
A Registered Nurse visits
The nurse comes to the client's home, gets to know them, and writes the care plan with them. They'll know who is coming, how often and what we'll do.
We keep the GP updated
With the client's consent, we let the GP know what we found after the first visit. As needs change, we update the plan and let the GP know when something needs a doctor.
What happens after you send a referral.
We'll keep you posted along the way.
Step 1
Step 2
Step 3
Step 4
Step 5
Ongoing
- You send the referral REFERRER
- Card and cover checked with DVA US AND DVA
- Home assessment by a Registered Nurse REGISTERED NURSE
- Care plan agreed, GP updated NURSE AND GP
- Regular visits begin ONGOING
Who DVA covers for community nursing.
Veterans, war widows and widowers with a Gold Card are covered when there's an assessed clinical need. White Card holders are covered for conditions DVA has accepted. Not sure what a card covers? We'll check with DVA before care starts.
- Gold
- Nursing care for any assessed clinical need
- White
- Nursing care for conditions DVA has accepted
- $0
- What eligible clients pay when DVA covers the care
Common questions
Questions referrers and families ask.
Here are the questions we hear most. You'll find the full list, including how community nursing differs from Veterans' Home Care, on our eligibility page.
Who can refer to 3 Star Harmony?
A GP, a treating doctor in hospital, a hospital discharge planner or a nurse practitioner. They send the referral straight to us, on DVA form D9389 or their own letterhead. OTs, social workers and families can't refer directly, so start with one of those four.
What does it cost the client?
If DVA covers the care, the client pays nothing. That means a Gold Card with an assessed clinical need, or a White Card for a condition DVA has accepted. We claim from DVA. If any care isn't covered, we'll tell you before it starts.
How will I know if you can take the client?
Every referral gets a reply from us. We'll let you know whether we can take the client and when the first visit will be. If we can't, we'll tell you straight away and explain why, so you can refer elsewhere.
Does the GP stay informed?
Yes. With the client's consent, we let the GP know what we found after the first home assessment. We also update the GP when needs change and when care ends.
Send us a referral.
Use our referral page, or give us a call. We'll let you know if we can take the client. Families are welcome to call too. We're happy to explain what to ask the GP for.