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Accessibility

We want everyone to be able to use this website. Many of our readers are GPs, hospital staff, OTs and social workers who help arrange referrals to us. Others are veterans, war widows and widowers, and their families. This page explains our approach to accessibility at 3 Star Harmony Solutions Pty Ltd. It also shows you other ways to get what you need from us.

The standard we aim for

We aim for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. We haven't had a full check against that standard yet. So we don't claim the site fully meets it.

WCAG stands for the Web Content Accessibility Guidelines (opens in a new tab). They are the world's main rules for making websites easier to use. Version 2.2 is the current version. It has been a W3C standard since October 2023.

A newer version, WCAG 3.0, is still being written. It won't be final for some years. We keep an eye on it. For now, we build to WCAG 2.2 because it's the version that can be tested today.

How we check this website

We check the site in two ways:

  • Every time we update the site, automated tools check each page. They look for missing labels, headings out of order and code errors. A serious problem stops the update from going live.
  • Before a bigger release, we aim to have a person check the site in a web browser. They test colour contrast and button size. They also try the links and buttons using only a keyboard.

Automated tools can't find every problem. Some things can only be judged by a person, so we check those by hand.

How to make this website easier to use

You can change how this website looks on your own device.

  • To zoom in on a computer, hold the Ctrl key and press the plus key. On a Mac, use the Command key instead. Press the minus key to zoom out. Hold Ctrl (or Command) and press 0 to go back to normal size.
  • On a phone or tablet, put two fingers on the screen and spread them apart.
  • To use a keyboard, press Tab to move from link to link. Press Enter to open one. The first Tab brings up a "Skip to content" link.
  • We build the site to work with screen readers. These read the page aloud. We also build it for voice control and magnifier tools.

Other ways to get our information

Websites can be hard work. If you'd rather talk to a person, call us on 0400 000 000. We can explain anything on this site over the phone. Or use our contact page.

A family member or carer can call us for you. We may need your okay before we talk about your care with them.

If you are deaf or find it hard to hear or speak

You can call us through the National Relay Service (NRS). It's an Australian Government service. A relay officer helps pass on your call, by typing, speaking or signing. To find out how to use it, search "National Relay Service" or visit the NRS website (opens in a new tab). Then give the relay officer our number, 0400 000 000.

Known limitations

Some parts of this website may come from other companies in future, such as a map. We don't control these, and they may not meet the same standard. If we find a problem with one, we'll raise it with that company. We'll also give you another way to do the same thing.

How to tell us about a problem

Is something on this website hard to read or use? Please let us know. Tell us which page you were on and what happened. We'll reply as soon as we can.

If you're not happy with our reply, you can contact the Australian Human Rights Commission (opens in a new tab). It handles complaints under the Disability Discrimination Act 1992 (Cth).