DVA has several programs, and it's hard to know which one pays for what. If you hold a Gold Card, or a White Card for an accepted condition, DVA pays for the nursing care you're assessed as needing at home. You pay nothing. If any care isn't covered, we'll tell you before it starts.
Your card
The colour of your DVA card decides what's covered. Not sure what DVA has accepted on your White Card? We'll check with DVA for you before care starts.
DVA Veteran Gold Card
Covers the nursing care you're assessed as needing at home, for any health condition. The condition doesn't have to be linked to your service.
DVA Veteran White Card
Covers nursing care for the conditions DVA has accepted as linked to your service.
No DVA card? DVA doesn't pay for community nursing without one. My Aged Care is the place to start, on 1800 200 422. You're also welcome to call us, and we'll talk it through.
Ask us about your cardWhich program
These are two different DVA programs, with two different ways in. Asking for the wrong one can hold up help at home. Nursing care comes through DVA Community Nursing. Help with cleaning, shopping or the garden comes through Veterans' Home Care.
What we provide
A separate DVA program
Some clients use both programs. Not sure which one you need? Call us. We'll help you work out where to start, even if it isn't with us.
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A Registered Nurse comes to your home for the first visit. Family are welcome to be there too. Have your DVA card and any hospital letters handy.
The nurse asks about your health, your home and your day. They'll check what you can do easily and where a hand would make things easier.
You and the nurse write the care plan together. It says who is coming, how often and what we'll do. With your consent, we share it with your GP.
Our nurses visit as the plan sets out. As your needs change, we update the plan with you. With your consent, we let your GP know when something needs a doctor.
You don't need to fill in any DVA forms. Your GP or hospital team sends the referral, and we do the rest.
Step 1
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Step 5
Ongoing
Common questions
Here are the questions we hear most. If yours isn't here, give us a call. We're happy to talk it through.
A GP, a treating doctor in hospital, a hospital discharge planner or a nurse practitioner. They send the referral straight to us, on DVA form D9389 or their own letterhead. OTs, social workers and families can't refer directly, so start with one of those four.
If DVA covers the care, the client pays nothing. That means a Gold Card with an assessed clinical need, or a White Card for a condition DVA has accepted. We claim from DVA. If any care isn't covered, we'll tell you before it starts.
Every referral gets a reply from us. We'll let you know whether we can take the client and when the first visit will be. If we can't, we'll tell you straight away and explain why, so you can refer elsewhere.
Yes. With the client's consent, we let the GP know what we found after the first home assessment. We also update the GP when needs change and when care ends.
Ask your GP. If you're in hospital, ask the ward doctor or the discharge planner. They send the referral straight to us. You can ask for 3 Star Harmony Solutions by name.
Yes. You can choose which community nursing provider you use. Tell your GP you'd like 3 Star Harmony Solutions, and they'll send the referral to us. If you want to change providers later, talk to your GP.
A Registered Nurse visits first. They'll get to know you, ask what help you'd like, and write the care plan with you. We'll let you know who's coming and when.
Yes. War widows and widowers with a Gold Card are covered in the same way as veterans. That means nursing care for any assessed clinical need, at no cost to them.
That's Veterans' Home Care (VHC), a separate DVA program. It covers practical help such as cleaning, shopping and home maintenance. You don't need a GP for it. Call 1300 550 450 to arrange a VHC assessment.
Sometimes. You may be able to use both, as long as they don't cover the same care. It depends on what help each one gives you. We'll check with DVA before care starts.
DVA doesn't pay for community nursing without a Gold Card or White Card. My Aged Care can help you find other support at home. Call them on 1800 200 422, or give us a call and we'll talk it through.
Tell your GP you'd like 3 Star Harmony Solutions to visit. Or call us first. We'll check what your card covers and explain what to ask for.
