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For health professionals

How to send a DVA community nursing referral.

A GP, hospital doctor, discharge planner or nurse practitioner can refer. The referral comes straight to us. You don't send it to DVA. We'll reply and tell you if we can take the client.

See what to include

Where to send your referral

Email referrals to
[email protected]
Or call us to talk it through
0400 000 000

Is the client going home soon? Call us as well as sending it, so we can talk through timing.

Checklist

What to include in your referral form or letter.

Use DVA form D9389 or your own letterhead. It comes straight to us. If anything's missing, we'll get in touch.

  1. 01 Your name, role and provider number
  2. 02 The client's name, DVA file number and card type (Gold Card or White Card)
  3. 03 The condition and clinical details
  4. 04 The nursing care you're asking for
  5. 05 A signed medication chart, if we're to give medicines
  6. 06 The client's level of independence
  7. 07 Other services already in place
  8. 08 Aged care assessment status
  9. 09 The discharge date, if they're leaving hospital

Where to send it

Email
[email protected]
Phone
0400 000 000
Urgent
We're not an emergency service. In an emergency, call 000.
What happens next

What happens once we have your referral.

We'll update you as each step happens. If we can't take the client, we'll tell you straight away and give you the reason.

Step 1

Step 2

Step 3

Step 4

Step 5

Ongoing

  1. Referral read, cover checked with DVA NURSE AND DVA
  2. We reply: a first-visit date, or the reason we can't TO YOU
  3. Home assessment by a Registered Nurse REGISTERED NURSE
  4. Care plan agreed, GP kept updated NURSE AND GP
  5. Visits, with updates as needs change ONGOING
Who reads it

Run by two Registered Nurses, who assess new clients at home.

Read by a Registered Nurse · GP kept updated

You need to know the referral landed, and who's going. Sujith and Blessy read referrals, get back to you, and assess new clients at home themselves. Both are Registered Nurses, with about 25 years of nursing experience each.

Reads your referral
Registered Nurse
First home visit
Registered Nurse
Reporting
We keep the GP updated
Cost to the client
$0 with eligible DVA cover
Call us to refer
A nurse in gloves applying a fresh dressing to a client's hand

  • Who can refer

    A GP, a treating doctor in hospital, a hospital discharge planner or a nurse practitioner. They send the referral straight to us. It doesn't need to go through DVA.

  • OTs and social workers

    You can get a referral started. Talk to the discharge planner or the client's GP. A social worker can refer when they're working as the hospital discharge planner. Share the checklist on this page.

  • Families and clients

    Your GP is the place to start. Ask them about a referral for community nursing at home. Call us if you'd like help with what to ask. We're happy to explain.

  • If we can't take the client

    We'll tell you straight away, by phone and in writing. We'll give you the reason too. That way you can refer elsewhere without losing time.

A nurse carrying out a home check-up on an older man in his own living room
Send a referral

Send us your DVA community nursing referral.

Email it to us, or call if you'd like to talk it through first. We'll reply to your referral. We'll let you know if we can take the client, and when.

Email us 0400 000 000